1. No doctor-patient relationship with Sanavoya

Using the Sanavoya website or requesting coordination does not create a doctor-patient, hospital-patient, therapeutic, fiduciary, or other clinical relationship between you and Sanavoya.

Any clinical relationship is formed, if at all, directly between you and the independent healthcare professional or institution you choose to consult.

2. Clinical decisions must be made by qualified professionals

Only an appropriately qualified healthcare professional who has reviewed the relevant medical information can advise whether a test, procedure, medicine, treatment, hospital admission, travel plan, or follow-up approach is appropriate for a particular patient.

Do not start, stop, delay, or change treatment because of general information found on Sanavoya.

3. Treatment information is general

Descriptions of treatment areas, specialties, procedures, hospitals, doctors, recovery considerations, or patient journeys are provided for general orientation. They may not reflect the full risks, alternatives, contraindications, eligibility requirements, or likely outcomes for an individual patient.

Medical science, clinical guidelines, provider capabilities, and treatment availability can change. Always confirm current information with the relevant healthcare professional.

4. No guarantee of outcome, suitability or availability

Sanavoya does not guarantee treatment success, recovery, prognosis, complication rates, appointment availability, provider acceptance, admission, or fitness to travel.

Past outcomes, statistics, reviews, accreditation, professional experience, or a provider’s reputation cannot guarantee the result of an individual case.

5. Hospitals and doctors are independent

Hospitals, doctors, diagnostic centres and other healthcare providers referenced or contacted through Sanavoya are independent third parties unless expressly stated otherwise. They are responsible for their own clinical judgement, professional conduct, licences, consent processes, treatment decisions, pricing, and patient care.

Sanavoya may help organise information or communication, but does not supervise or control clinical care.

6. Costs and estimates

Any treatment cost, hospital estimate, length-of-stay estimate, travel estimate, or other financial information is subject to change. Final charges may differ because of clinical findings, complications, additional tests, medicines, room category, duration of stay, currency movements, taxes, or provider policies.

Always obtain and review a current written estimate directly from the relevant provider before making a financial commitment.

7. Travel and visa information

Travel, visa, immigration, airline and entry information on Sanavoya is general planning information only. Official government, embassy, immigration, airline, insurer and healthcare-provider sources should be checked before travel.

Sanavoya does not issue visas and cannot guarantee a visa, border-entry, airline, insurance, or travel decision.

8. Use of medical information

Please share only the minimum information needed for your enquiry. Do not upload or email detailed medical records, government identity documents, or other highly sensitive files unless Sanavoya has specifically provided a suitable secure method and explained why the information is required.