1. Information we may collect

The information we collect depends on how you interact with Sanavoya.

Information you provide

• Name and contact details, such as email address and phone or WhatsApp number.
• Country of residence and general travel-related information.
• The treatment area, specialty, or type of support you are exploring.
• Questions, messages, and other information you choose to include in an enquiry.
• Consent choices and communications with Sanavoya.

Health-related information

You may voluntarily mention health-related information in a free-text enquiry. We ask you to share only the minimum information reasonably necessary for us to understand the non-clinical support you are requesting. Sanavoya does not currently provide a public medical-record upload facility.

Technical and usage information

• IP address, browser type, device information, referring pages, and similar technical data.
• Website activity and analytics information where permitted by your cookie choices and applicable law.
• Security, caching, and consent-management information needed to operate the website reliably.

2. Why we use personal information

• To respond to enquiries and understand what assistance you are requesting.
• To coordinate non-clinical communication, appointments, provider enquiries, and practical travel-related steps where requested.
• To operate, secure, troubleshoot, and improve the Sanavoya website and services.
• To maintain records of consent, communications, service requests, and complaints where reasonably necessary.
• To comply with applicable legal, regulatory, accounting, security, or dispute-resolution obligations.

Where consent is the appropriate basis for processing, you may withdraw that consent for future processing by contacting us. Withdrawal does not affect processing that was lawful before withdrawal.

3. Sharing and service providers

Sanavoya does not sell personal information to advertisers. We may share limited information with service providers that help us host, secure, analyse, communicate through, or operate the website, subject to appropriate confidentiality and security expectations.

If you ask Sanavoya to coordinate with a hospital, doctor, diagnostic centre, travel provider, or other third party, information may be shared with that party only to the extent reasonably necessary for the request you have made. Those third parties may process information under their own privacy notices and professional or legal obligations.

We may also disclose information where required by law, a valid legal process, or where reasonably necessary to protect rights, safety, security, or prevent fraud or abuse.

4. International access and cross-border processing

Sanavoya serves people who may be located outside India. Website infrastructure, email, analytics, security, and other service providers may process information in India or other countries where they operate. Privacy protections and legal requirements may differ between jurisdictions.

Where applicable law requires additional safeguards for cross-border transfers, Sanavoya will take reasonable steps to use appropriate contractual, technical, or organisational protections.

5. Cookies and analytics

Sanavoya uses cookies and similar technologies for essential website operation, security, performance, consent management, and analytics. Google Analytics is currently connected through Google Site Kit. Use of non-essential analytics technologies is subject to the website’s consent controls and applicable law.

For more information, including how to change your preferences, please read our Cookie Policy.

6. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to an enquiry, coordinating an active request, maintaining security and business records, resolving complaints, and meeting applicable legal requirements.

We use reasonable administrative, technical, and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure. No internet or email system can be guaranteed to be completely secure, so please use care when deciding what information to send electronically.

7. Your privacy choices and rights

Depending on your location and the law that applies, you may have rights relating to access, correction, updating, deletion, withdrawal of consent, objection or restriction, nomination, and grievance redressal. These rights may be subject to lawful exceptions.

You can ask a privacy question or make a rights request using the contact details below. We may need to verify your identity before acting on a request.

8. Children

Sanavoya’s website is intended for adults seeking information or assistance for themselves or another patient. If information about a child is submitted, the person submitting it should be a parent, lawful guardian, or otherwise authorised to act for the child, and should provide only what is necessary.

9. Changes to this policy

We may update this Privacy Policy as Sanavoya’s services, technology, legal obligations, or data practices change. The current version will be published on this page with an updated date.